Terms of Service

Welcome to Rawwij! These Terms of Service ("Terms") govern your access to and use of the Rawwij platform, website, and services (collectively, the "Service") operated by Rawwij ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the Terms, you may not access the Service.

Eligibility: • You must be at least 13 years old to use the Service • If you are between 13 and 18 years old, you must have parental or guardian consent • You must have the legal capacity to enter into a binding agreement • You must not be prohibited from using the Service under applicable laws

Account Registration: • You must provide accurate, complete, and current information • You are responsible for maintaining the confidentiality of your account credentials • You are responsible for all activities that occur under your account • You must notify us immediately of any unauthorized use of your account

Rawwij is a social media management platform that allows users to:

Content & Publishing: • Create, schedule, and publish posts to multiple platforms simultaneously • Batch schedule multiple posts in a single session • Calendar view for visual scheduling management • Platform-specific media format validation (JPG, PNG, MP4, MOV, etc.)

AI-Powered Tools: • AI Caption Generator with tone, language, and platform-specific options • Multiple caption variations per generation • Support for English, Arabic (Gulf dialect), and bilingual captions • Monthly usage limits based on subscription tier (see Section 4)

Content Library: • Cloud media storage with upload, organize, and folder management • Drag-and-drop file organization into custom and platform folders • Support for images, videos, and documents

Comment Management (Instagram): • One inbox for the comments left on your connected Instagram accounts' posts • Reply to a comment, and hide or unhide it, without leaving Rawwij • Automatic grouping of comments asking the same question, including Arabic spelling, affix and dialect variants • Saved replies for answers you send often • Comments are read from Instagram each time you open the page and are not stored by us

Basic Analytics (all plans): • Summary cards: total followers, engagement rate, impressions, and reach • Weekly engagement chart: likes, comments, and shares with toggle controls • Per-platform breakdown: followers, engagement %, and post count per connected account

Advanced Analytics (Pro, Business, Enterprise): • Follower growth tracking over time (weekly trend) • Performance insights: best time to post, best day, average reach, total impressions, profile views, and top content type • Reports dashboard with date range filtering (7 days, 30 days, 90 days) • Growth percentage calculations with period-over-period comparison • Platform distribution charts and weekly engagement breakdowns • Export reports as CSV, PDF, or PNG image

Team Collaboration: • Invite team members with role-based permissions (Owner, Admin, Editor, Viewer) • Shared content library and scheduling access

Account Management: • Connect and manage multiple social media accounts per platform • OAuth-based secure authentication with automatic token refresh • In-app notifications for account events and system updates

Billing & Subscriptions: • Free, Pro, Business, and Enterprise tiers with varying limits • A 7-day free trial, once per account, on eligible plans • Pricing in Kuwaiti Dinar (KWD), with no automatic renewal

Supported Platforms: Instagram, Facebook, X (Twitter), TikTok, LinkedIn, YouTube, Threads, and Telegram. Feature availability may vary by platform due to their respective API limitations and policies.

Service Availability: • We strive to maintain 99.9% uptime but do not guarantee uninterrupted access • We may perform scheduled maintenance with advance notice when possible • We reserve the right to modify, suspend, or discontinue features with reasonable notice • Third-party platform changes may affect feature availability

When using our Service, you agree to:

Content Standards: • Comply with all applicable laws and regulations • Respect intellectual property rights of others • Not post content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable • Not post spam, misleading content, or engage in deceptive practices • Not post content that violates the terms of connected social media platforms

Comments Left by Others: • You are responsible for how you moderate comments on your own posts, including every reply you publish and every comment you hide • Hiding a comment through Rawwij hides it on the platform itself, and it is your decision, not ours • Do not use the comment tools to harass, impersonate, or mislead the people who comment on your posts • Comply with each platform's own rules on moderation and on replying to users

Account Security: • Keep your login credentials confidential • Use strong, unique passwords • Enable two-factor authentication when available • Not share your account with unauthorized users • Not attempt to gain unauthorized access to other accounts

Platform Compliance: • Comply with the terms of service of all connected social media platforms • Not use the Service to violate any platform's community guidelines • Not use the Service for any illegal or unauthorized purpose • Not use automation in ways that violate platform policies

Prohibited Activities: • Reverse engineering, decompiling, or disassembling the Service • Using the Service to distribute malware or harmful code • Attempting to interfere with the Service's infrastructure • Scraping or collecting user data without authorization • Reselling or redistributing the Service without permission

Subscription Plans: Rawwij offers various subscription plans with different features and limitations. Current plans and pricing are available on our website at rawwij.com/pricing. Plans may include free tiers, professional tiers, and business tiers with varying features and capabilities.

AI Captions Feature: Rawwij provides an AI-powered caption generation feature subject to monthly usage limits based on your subscription tier: • Free Plan: 10 AI-generated captions per month • Pro Plan: 50 AI-generated captions per month • Business Plan: 200 AI-generated captions per month • Enterprise Plan: 2,000 AI-generated captions per month, extendable under an Enterprise agreement AI captions are charged to the plan of the person who generates them, so within a team each member uses their own subscription's allowance rather than the team owner's. A team member whose own account is on the Free plan cannot generate captions; the Free allowance applies to a personal account only. Generating captions also requires the Editor role or above. Usage limits reset on the first day of each billing cycle. Unused captions do not carry over to the next month. AI-generated content is provided as-is and you are solely responsible for reviewing, editing, and publishing any AI-generated captions. Rawwij does not guarantee the accuracy, originality, or appropriateness of AI-generated content. We reserve the right to modify AI caption limits at any time with prior notice.

Storage Limits: Each plan includes a storage allowance for the media you upload: • Free Plan: 5 GB • Pro Plan: 100 GB • Business Plan: 250 GB • Enterprise Plan: 500 GB, extendable under an Enterprise agreement Storage is measured as the total size of the media held in your library at any moment, not as a monthly transfer allowance, and it does not reset each month. When you reach your limit further uploads are declined until you delete files or raise your allowance; publishing media you have already uploaded continues normally. Deleting media frees the space immediately. We reserve the right to modify storage allowances at any time with prior notice.

X (Twitter) Monthly Post Limits: Posting to Instagram, Facebook, Threads, TikTok, LinkedIn, YouTube and Telegram is unlimited on paid plans. X (Twitter) is the exception: X charges Rawwij for every post sent through its API, so X posting is metered separately. • Free Plan: X is not available • Pro Plan: X is not available • Business Plan: 200 X posts per month • Enterprise Plan: 400 X posts per month, extendable under an Enterprise agreement A "post" here means one post delivered to one X account. Publishing the same content to three X accounts counts as three, because X charges us for each one. Limits apply to the workspace as a whole: all members of a team share the team owner's monthly allowance rather than each receiving their own. Limits reset on the first day of each calendar month and unused posts do not carry over. Scheduled posts count in the month you schedule them, not the month they are due to be published. Once a limit is reached, further X posts are declined until the next month or until you upgrade; posting to all other platforms continues normally. We reserve the right to modify X post limits at any time with prior notice.

Billing Terms: • Subscriptions are paid in advance for a full month or a full year • Prices are shown in Kuwaiti Dinar (KWD) • VAT is not applicable to our prices, and our invoices say so • If your card was issued outside Kuwait, your own bank converts from KWD at its rate and may add its own foreign exchange fee. We do not set that fee, do not receive it, and cannot see it. • We may change prices with 30 days advance notice. A price change never affects a period you have already paid for.

Payment Methods: • Payments are processed by Tap Payments, a licensed payment provider regulated in the region • You are redirected to Tap's secure page to pay. Card and bank details are entered there, never on Rawwij, and never reach our servers. • Depending on your country you may be able to pay with KNET, mada, Benefit, NAPS, OmanNet, Fawry, Apple Pay, Google Pay, or Visa, Mastercard and American Express cards • We do not store your card. Nothing is kept on file that could be charged later.

Renewal: • Subscriptions do not renew automatically. We hold no card, so we cannot charge you without you completing a payment yourself, and we never will. • We email you 7 days before your plan ends so you can renew if you want to • Your plan stays fully active to the end of the period you paid for, and for a 3 day grace period after it, so renewing a little late does not interrupt your work • After the grace period the account moves to the Free plan. Nothing is deleted. Your posts, connected accounts, and history stay exactly where they are. Connections beyond the Free plan's limits are locked rather than removed: they stop publishing and keep everything they hold, and reconnecting them after you upgrade brings them back with their full history. • You can renew at any time, including after your plan has lapsed • There is nothing to cancel. If you no longer want a paid plan, do not renew it and it ends by itself.

Refunds: • A 48-hour money-back guarantee on your first payment for a paid plan. Email support@rawwij.com within 48 hours of that payment and we refund it in full, no reason required. • After those 48 hours, and on every payment after your first, payments are final. We do not refund a period that has already started, including unused time if you stop using the service before the period ends. • Because nothing is ever charged automatically, you cannot be billed by surprise. Every payment is one you completed yourself, on a page that showed the plan and the exact amount before you confirmed it. • If you were charged twice for the same period, or charged for something you did not buy, email support@rawwij.com and we will return it. That is a billing error, not a refund request, and we fix it regardless of how much time has passed.

If a Payment Does Not Go Through: • Nothing is charged and nothing is scheduled. There is no automatic retry, because we hold no card to retry with. • Your current plan is unaffected. If it was already active, it continues to its normal end date. • The payment page tells you the specific reason the payment was declined, so you can correct it or use another method

Free Trials: • The Pro trial runs for 7 days and can be used once per account, and only by accounts that have never had a paid plan • The Business trial runs for 7 days and can be used once per account, and only by customers currently on a paid Pro plan • No payment details are required to start a trial, and nothing is charged when it ends • When a trial ends, an account that has never paid moves to the Free plan, and a paying customer returns to the plan they were already paying for

Invoices: • An invoice is issued for every successful payment and emailed to you as a PDF • All your invoices stay available to download at any time from Settings, under Billing • The company name and country printed on an invoice are recorded at the moment it is issued. Updating your billing details changes future invoices and does not alter one that has already been sent.

Team Feature Availability: Team collaboration features are available exclusively on Pro, Business, and Enterprise plans. Users on the Free plan cannot create or manage teams. To access team features, you must upgrade to an eligible plan.

Team Roles & Permissions: Each team has a structured permission model with four roles: • Owner: Full control over the team, billing, accounts, and all settings. There is exactly one owner per team — the user who created the team or holds the subscription. • Admin: Can connect and disconnect social media accounts, manage content and scheduling, and view all team data. Cannot modify billing or delete the team. • Editor: Can create, edit, and schedule content. Cannot connect or disconnect social media accounts, manage team members, or access billing. • Viewer: Read-only access to dashboards, analytics, and content. Cannot create, edit, schedule, or manage any resources.

Plan Enforcement & Account Limits: • All team members operate under the team owner's subscription plan. A team member's personal plan (if any) does not affect the team's limits. • Social media account limits (total accounts and per-platform limits) are determined solely by the owner's active plan. • Plan limits are enforced at the server level. Regardless of the user interface, the system will reject any attempt to exceed the owner's plan limits. • If the team owner downgrades their plan, the workspace is brought back within the new plan's limits automatically. Connections and team members beyond those limits are removed in a defined order: first any platform the new plan does not include, then the most recently connected accounts on any platform over its per-platform limit, then the most recently connected accounts over the total limit. • A locked account is not deleted. Its posts, analytics, and history are kept, it stops publishing, and its stored access credentials are erased. Upgrading and reconnecting it restores it, with its history intact. • Team members beyond the new plan's seat count are removed from the workspace, keeping the owner first, then admins, then editors, then viewers, and within each of those the longest-serving. Pending invitations that no longer fit are cancelled. Content a removed member contributed stays with the workspace. • Scheduled posts aimed at a locked account will not publish. They are reported as failed, with the reason shown on the post.

Account Connection Rules: • Only the team Owner and Admins may connect or disconnect social media accounts. • Editors and Viewers cannot add, remove, or modify social media account connections under any circumstance. • Connected accounts belong to the team, not to the individual member who connected them.

Team Member Responsibilities: • Team members must use their own email addresses and credentials to access the platform. • Sharing login credentials between team members is strictly prohibited. • Each team member is responsible for actions taken under their account within the team workspace. • Team members must not attempt to circumvent role-based access controls or plan limitations.

Invitation & Onboarding: • The team Owner and Admins can invite new members by email. • Invitations expire after 7 days if not accepted. • Invited users must create a Rawwij account (or sign in with an existing one) to join the team. • The team's member count is limited by the owner's plan (e.g., Pro: 3 members, Business: 10 members). • Pending invitations count toward the team's member limit.

Removal & Data: • The team Owner and Admins can remove members at any time. • When a member is removed, they lose access to all team data, accounts, and content immediately. • Removed members retain access to their personal Rawwij account (if they have one outside the team). • Content created by a removed member within the team workspace remains the property of the team.

Team Dissolution: • Only the team Owner can delete a team. • Deleting a team permanently removes all team data, member associations, and shared content. • Connected social media accounts will be disconnected. • This action is irreversible.

Liability: • The team Owner is ultimately responsible for all activity within the team workspace, including content published by team members. • Rawwij is not liable for unauthorized actions taken by team members who were granted access by the Owner or Admins.

Our Intellectual Property: • The Service, including its design, features, and content, is owned by Rawwij • Our trademarks, logos, and brand elements are protected by law • You may not use our intellectual property without written permission

Your Content: • You retain ownership of content you create and upload to the Service • By uploading content, you grant us a limited license to store, display, transmit, and create resized copies of your content (such as thumbnail previews) as necessary to provide the Service • You represent that you have the right to upload and share your content • You are responsible for obtaining necessary permissions for third-party content

User License: • We grant you a limited, non-exclusive, non-transferable license to use the Service • This license is for personal or internal business use only • You may not sublicense, sell, or transfer your access to others

Copyright Infringement: • We respect intellectual property rights and expect users to do the same • If you believe content on our Service infringes your copyright, please contact us at legal@rawwij.com • We will respond to valid copyright infringement notices in accordance with applicable law

Social Media Integrations: Our Service integrates with third-party social media platforms. Your use of these platforms through our Service is subject to: • The terms of service of each respective platform • The privacy policies of each respective platform • Any limitations imposed by platform APIs

Platform Responsibilities: • We are not responsible for changes to third-party platform APIs or policies • We cannot guarantee continued availability of specific integrations • Platform-specific features may be modified or discontinued due to API changes

YouTube API Services: Our Service uses YouTube API Services. By using our Service with YouTube integration, you agree to be bound by the YouTube Terms of Service (https://www.youtube.com/t/terms) and acknowledge Google's Privacy Policy (https://policies.google.com/privacy). You can revoke our access to your YouTube data via the Google security settings page at https://security.google.com/settings/security/permissions.

Connected Accounts: • You are responsible for maintaining valid credentials for connected accounts • You must have authorization to manage connected business or team accounts • You can disconnect accounts at any time through your account settings • Some platforms permit only one active connection per account. Where a platform issues a single set of credentials per account and application, connecting an account that is already connected elsewhere — in another Rawwij workspace, or in another tool entirely — may cause the earlier connection to stop working. This is determined by the platform, and we can neither prevent it nor reverse it • We do not guarantee exclusive or uninterrupted access to a connected account. Anyone able to authorize that account on the platform can connect it, and the platform decides which connection remains active • If a connection stops working you will see a reconnect prompt on the Accounts page. Scheduled posts to that account may not be published until it is reconnected

Credential Expiry and Reconnection: Platforms issue credentials that expire. Rawwij renews them automatically in the background, and for most connected platforms you will never need to do anything. • Some platforms do not permit automatic renewal and require you to re-authorize the connection yourself. LinkedIn currently requires re-authorization roughly every 60 days • Which platforms require this, and how often, is decided by each platform and can change without notice. We may not be able to give advance warning • A connection can also stop working before its expected expiry — for example if you revoke our access from the platform's own settings, if you change the password on the platform account, or if the platform withdraws permissions it previously granted • When a connection needs re-authorization we notify you and show a reconnect prompt on the Accounts page. Posts scheduled to that account may not be published until you reconnect • Reconnecting is not the same as connecting a new account. Your posts, history and analytics for that account are preserved

Third-Party Links: • Our Service may contain links to third-party websites or services • We are not responsible for the content or practices of third-party sites • Your interactions with third-party services are at your own risk

Disclaimer of Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: • Implied warranties of merchantability and fitness for a particular purpose • Warranties that the Service will be uninterrupted, secure, or error-free • Warranties regarding the accuracy or reliability of any content

Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAWWIJ SHALL NOT BE LIABLE FOR: • Any indirect, incidental, special, consequential, or punitive damages • Loss of profits, revenue, data, or business opportunities • Damages arising from your use of or inability to use the Service • Damages resulting from third-party actions or platform changes

Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.

Indemnification: You agree to indemnify and hold harmless Rawwij and its officers, directors, employees, and agents from any claims, damages, or expenses arising from: • Your use of the Service • Your violation of these Terms • Your violation of any third-party rights • Content you upload or share through the Service

Termination by You: • You may terminate your account at any time through account settings • Upon termination, your right to use the Service will immediately cease • You are responsible for exporting your data before termination

Termination by Us: We may terminate or suspend your account immediately, without prior notice, if: • You breach any provision of these Terms • You engage in fraudulent or illegal activity • You violate the terms of connected social media platforms • We receive valid legal requests requiring termination • We discontinue the Service

Effects of Termination: • All licenses granted to you will terminate • Your access to the Service and your content may be deleted • Provisions that should survive termination will remain in effect • We may retain certain data as required by law

Data Retention After Termination: • Your personal data will be deleted within 30 days of account termination • Some data may be retained for legal, regulatory, or legitimate business purposes • You can request immediate deletion by contacting privacy@rawwij.com

Changes to Terms: We reserve the right to modify these Terms at any time. When we make changes: • We will update the "Last Updated" date at the top of this page • For material changes, we will provide notice through email or the Service • Changes become effective 30 days after posting unless otherwise specified

Your Options: • If you disagree with the modified Terms, you may terminate your account • Continued use of the Service after changes constitutes acceptance • We encourage you to review these Terms periodically

Changes to Service: We may modify the Service at any time, including: • Adding or removing features • Changing pricing or subscription plans • Updating supported platforms or integrations • Implementing new technologies or security measures

We will provide reasonable notice of significant changes when possible.

Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Kuwait, without regard to its conflict of law provisions.

Dispute Resolution: • We encourage you to contact us first to resolve any disputes informally • Any disputes that cannot be resolved informally shall be submitted to binding arbitration • Arbitration shall be conducted in Kuwait City, Kuwait • The language of arbitration shall be Arabic or English, as agreed by the parties

Jurisdiction: • You consent to the exclusive jurisdiction of the courts of Kuwait • You waive any objection to venue in such courts • Nothing in these Terms prevents either party from seeking injunctive relief

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

Time Limitation: Any claim arising from these Terms must be brought within one (1) year after the claim arose.

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Rawwij regarding the Service and supersede all prior agreements.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or any other provision.

Assignment: • You may not assign or transfer these Terms without our prior written consent • We may assign our rights and obligations under these Terms without restriction

Force Majeure: We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or internet outages.

Notices: • We may send notices via email to the address associated with your account • You may send notices to legal@rawwij.com • Notices are effective upon receipt

Language: These Terms are provided in English and Arabic. In case of any discrepancy between versions, the English version shall prevail.

If you have any questions about these Terms of Service, please contact us:

Rawwij Kuwait City, Kuwait

Email: • General inquiries: support@rawwij.com • Legal matters: legal@rawwij.com • Privacy concerns: privacy@rawwij.com

Response Time: We aim to respond to all inquiries within 24-48 hours.

Feedback: We welcome your feedback and suggestions for improving our Service. Please send feedback to support@rawwij.com.

Thank you for choosing Rawwij!