Everything you need to know to get the most out of Rawwij.
Welcome to Rawwij! Here's how to get up and running in minutes.
Step 1: Create Your Account Sign up with your email address or with Google. You'll be taken to your dashboard right away.
Step 2: Complete Your Profile Head to Settings to add your name, profile picture, and preferred language (English or Arabic). You can switch languages anytime from the dashboard header.
Step 3: Choose Your Plan Rawwij offers flexible plans from Free to Enterprise. Visit Settings → Billing to explore options. You can start with Free and upgrade anytime.
Connect your social media accounts to unlock Rawwij's full potential.
How to Connect: Navigate to the Accounts page from the sidebar. Click "Connect Account" and select your platform (Instagram, Facebook, X/Twitter, TikTok, LinkedIn, YouTube, or Threads). You'll be redirected to the platform to authorize Rawwij. Once authorized, your account will appear in your connected accounts list.
Supported Platforms: • Meta (Facebook & Instagram) — Publish, schedule, and track analytics • X (Twitter) — Tweet, schedule, and monitor engagement • TikTok — Upload videos and track performance • LinkedIn — Share professional content • YouTube — Manage video content and analytics • Threads — Publish and engage with your audience • Telegram — Publish to your channels and groups through your own bot
Connecting the Same Account Twice: The same social account can be connected from more than one Rawwij account — by a colleague, an agency, or another workspace of your own. What happens next is decided by the platform, not by us, and it is different on each one:
• X (Twitter) — only the newest connection survives. Connecting the same X account from another Rawwij account stops the earlier one working, usually within about two hours. Whoever connected last keeps it. • Instagram, Facebook and Threads — both keep working. A new connection does not cancel an older one; each runs until its own expiry. • YouTube — both keep working. Google allows a large number of connections per account and only drops the oldest once that number is reached. • LinkedIn — both keep working, as long as both are asking for the same permissions. • TikTok — both keep working, but they are not independent. TikTok issues a single authorisation per account and both connections share it, so if that authorisation is withdrawn — for example by removing Rawwij under Settings, Security and permissions in the TikTok app — every connection to that account stops at the same moment, and each has to be reconnected separately. • Telegram — nothing is revoked. A bot token keeps working everywhere it has been entered.
You will see any account in this situation listed on the Accounts page under "also connected somewhere else". That notice is not an error — on most platforms nothing will go wrong. It is there so that if a connection does stop, you already know why.
If one does stop, the account shows "Reconnect". Reconnecting restores it, and on X it will disconnect whoever connected after you. If you share an account with a colleague or an agency, agree on who connects it.
Important Notes: • We use OAuth 2.0 — we never see or store your social media passwords • You can disconnect any account at any time • Disconnecting immediately removes all stored tokens • A "Reconnect" badge means the platform stopped accepting our keys — your posts and data are untouched
Create engaging content and publish across multiple platforms at once.
Creating a Post: Click "Create Post" from the sidebar or use the keyboard shortcut Ctrl+N. Write your content, add images or videos, and select which platforms to publish to. You can preview how your post will look on each platform before publishing.
Content Library: Keep your images and videos in the Content Library, ready to reuse in any post. Organize them into folders.
Batch Scheduling: Use the Batch Schedule feature to create multiple posts at once. Upload a CSV or create them manually — perfect for planning a week or month of content.
TikTok Posting Limits: TikTok sets these limits, not Rawwij, and they apply to your TikTok account rather than to your Rawwij plan.
• Around 15 to 25 posts per day, per TikTok account. This daily allowance is shared with every other app that posts to that account — if you also use another scheduling tool, its posts count against the same total. • A short gap between posts. Publishing several in quick succession can be refused; wait a minute and try again. • Video length is capped per account, and the cap differs between accounts. Rawwij checks your video against your own limit before publishing and tells you if it is too long. • Photo posts take up to 35 images. TikTok accepts JPEG — other formats, including PNG, are converted automatically, and anything larger than 1080x1920 is scaled down to fit. Nothing is cropped. • Sending to TikTok drafts works for video only. TikTok has no drafts option for photo posts, so it is not offered when you attach images.
If a post is refused for a limit, nothing is lost. It stays in your schedule and you can publish it later.
Video Size and Length: Your plan sets the largest file you can upload: 500 MB on Free, 1 GB on Pro, 2 GB on Business and 5 GB on Enterprise. Each platform also sets its own limits, and a video has to fit both. Rawwij checks this before publishing.
• YouTube: up to 256 GB and 15 minutes (12 hours once your channel is verified) • Facebook: up to 10 GB and 4 hours • X (Twitter): up to 8 GB and 20 minutes (125 minutes with X Premium) • LinkedIn: up to 5 GB and 30 minutes • TikTok: up to 4 GB, at the length your TikTok account allows (Rawwij checks it before uploading) • Threads: up to 1 GB and 5 minutes • Instagram: Reels up to 300 MB and 15 minutes, Stories up to 100 MB and 1 minute • Telegram: up to 50 MB
Large videos can take several minutes to reach YouTube and X. The upload runs on our side, so you can close the page, and the post shows how much has been sent until it finishes.
Tips: • Use the AI writing assistant to help craft engaging captions • Preview your post on each platform before publishing • Save drafts to come back to later • Use hashtag suggestions for maximum reach
Plan your content strategy with Rawwij's scheduling tools.
Scheduling a Post: When creating a post, select "Schedule" instead of "Publish Now." Pick your date and time, and Rawwij will publish it automatically at the right moment. The time you pick is always read in your workspace's time zone, which is shown next to it.
How Time Zones Work: Every workspace has one scheduling time zone. Owners and Admins set it on the Team page; solo accounts use the zone in Settings > Profile.
The time you pick is the time it publishes, in that zone — no matter which country you are in when you schedule it. If your workspace is set to Kuwait and you pick 6:00 PM, the post goes out at 6:00 PM in Kuwait whether you scheduled it from Kuwait City, London, or New York.
Why the workspace, not the person: your audience is in a fixed place. A Kuwaiti brand's followers are in Kuwait regardless of where the person posting happens to be that week. If each member used their own zone, an editor in Cairo and an owner in Kuwait would mean different things by "6:00 PM" for the same account.
What this means for you: • Travelling does not change your scheduled times. Open your laptop anywhere; 6:00 PM still means 6:00 PM in your workspace's zone. • Everyone on the team sees the same clock face for the same post. • Daylight saving is handled for you. If your zone observes DST, Rawwij uses the offset in effect on the date you scheduled for — not today's — so a post set in summer for November still goes out at the hour you chose. • Changing your workspace zone never moves an existing post. Each one keeps the exact moment it was set for; it is simply displayed in the new zone. • Very rarely, the hour you pick does not exist — clocks skip an hour when daylight saving begins. Rawwij tells you and asks for a different time rather than publishing an hour off.
Calendar View: The Calendar page gives you a month-by-month overview of all scheduled, published, and draft posts. Drag and drop to reschedule posts.
Best Times to Post: On Pro and up, Rawwij suggests when to post. The best day comes from your own engagement on the Analytics page. The hour is measured from your own posts on TikTok, Instagram, X, YouTube, Facebook and Threads once an account has at least 10 posts from the last 90 days and a best hour it has posted at more than once; until then, and on other platforms, it is the platform's usual peak. Look for the "Best time" button under the time wheel when scheduling.
Scheduled Posts: The Schedule page lists every post waiting to publish. Cancel any of them, and retry a post that failed.
Track your performance and make data-driven decisions.
Dashboard Overview: Your main dashboard shows key metrics at a glance: followers, engagement rate, total posts, and shares. Growth percentages show how you're trending compared to last month.
Analytics Page: The dedicated Analytics page provides deep insights into your social media performance on Instagram, Facebook, X, TikTok, YouTube and Threads. View metrics by platform and date range. Analytics are not available yet for LinkedIn and Telegram.
Reports: Generate comprehensive reports with charts and data tables. Export reports as PDF, PPTX, PNG or CSV for sharing with your team or clients. You can also get a weekly summary by email on the day you choose, in Settings → Notifications.
Key Metrics Tracked: • Follower growth • Engagement rate (likes, comments, shares) • Post reach and impressions • Best performing content • Optimal posting times
Collaborate with your team efficiently.
Inviting Team Members: Go to the Team page and click "Invite Member." Enter their email address and assign a role. They'll receive an invitation email to join your workspace.
Roles & Permissions: • Owner — Full access to everything, including billing and account deletion • Admin — Manage team members, accounts, and settings • Editor — Create, edit, and publish content • Viewer — View-only access to dashboards and analytics
Managing Your Team: View all team members, their roles, and last activity from the Team page. Owners and Admins can change roles or remove members at any time.
Seeing What a Member Has Posted: Owners and Admins can click any member in the roster to see every post that member has created in the workspace — the platforms it went to, its text, whether it published, failed or is still scheduled, and when. Times are shown in the workspace's scheduling time zone.
This lists posts a member wrote. It is not a record of edits: if someone changes a post another person created, the post still belongs to whoever created it. A member with no posts is shown as such — a Viewer, for example, cannot create posts at all.
Scheduling Time Zone: The Team page is also where the workspace's scheduling time zone is set. Every member schedules and reads post times in that one zone, whatever country they are in. Only Owners and Admins can change it. See "Scheduling & Calendar" for the full explanation.
Customize Rawwij to work the way you want.
Profile Settings: Update your name, profile picture, and password. Your email is your sign-in, so to change it, contact support. Enable Two-Factor Authentication (2FA) for extra security.
Notification Preferences: Choose which notifications you receive: when a post fails to publish, when a post publishes, when an account connects or drops, and a weekly report on the day you choose.
Language: Switch between English and Arabic at any time. The entire interface, including navigation and notifications, adapts to your chosen language.
Subscription & Billing: View your current plan, usage limits, and billing history. Upgrade, downgrade, or manage your subscription from Settings → Billing.
Data & Privacy: Export your data from Settings → Preferences, where Export My Data downloads a copy straight away. Manage connected accounts from the Accounts page. Delete your account from Settings → Security: it is held for 7 days and then erased, and you can cancel until then, or choose "Or delete it now" to erase it immediately.
Your security is our priority.
Two-Factor Authentication (2FA): Enable 2FA from Settings → Security. We support TOTP-based authentication via apps like Google Authenticator or Authy. This adds an extra layer of protection to your account.
Password Security: Use a strong, unique password. You can change your password anytime from Settings → Security.
Connected Account Security: All social media connections use OAuth 2.0 — we never store your social media passwords. You can revoke access at any time.
For more details, visit our Security page at rawwij.com/security.
Need More Help? • Check our FAQ page for common questions • Contact our support team at support@rawwij.com • Visit our Contact page to send us a message