Question 1

What is Rawwij?

Accepted Answer

Rawwij is a social media management platform designed specifically for the MENA region. It helps you manage, schedule, and analyze your content across multiple social media platforms from one dashboard. Rawwij supports both Arabic and English, making it perfect for businesses in the Gulf region.

Question 2

Which social media platforms does Rawwij support?

Accepted Answer

Rawwij supports all major social media platforms:  • Meta (Facebook & Instagram) • X (Twitter) • TikTok • LinkedIn • YouTube • Snapchat • Threads  We continuously add support for new platforms as they become available.

Question 3

Is Rawwij available in Arabic?

Accepted Answer

Yes! Rawwij is fully bilingual with complete Arabic and English support. The entire interface, including navigation, notifications, and reports, can be switched between Arabic and English at any time. Arabic mode uses right-to-left (RTL) layout for the best reading experience.

Question 4

Can I use Rawwij on my mobile phone?

Accepted Answer

Rawwij is a responsive web application that works on any device with a modern browser. Simply visit rawwij.com from your mobile browser to access your dashboard, create posts, and view analytics on the go.

Question 5

How do I connect my social media accounts?

Accepted Answer

Go to the Accounts page from your dashboard sidebar. Click "Connect Account" and select the platform you want to connect. You'll be redirected to that platform to authorize Rawwij. Once authorized, your account will appear in your connected accounts list.  We use OAuth 2.0 for all connections, so we

Question 6

Can I connect multiple accounts from the same platform?

Accepted Answer

Yes, depending on your plan. You can connect multiple Instagram, Facebook, or other platform accounts. This is especially useful if you manage multiple brands or business pages. Check your plan limits in Settings → Subscription.

Question 7

How do I disconnect a social media account?

Accepted Answer

Go to the Accounts page, find the account you want to disconnect, and click the disconnect button. This will immediately revoke Rawwij's access and delete all stored tokens for that account. You can also revoke access directly from the social media platform's settings.

Question 8

Is my social media data safe with Rawwij?

Accepted Answer

Absolutely. We take security very seriously:  • We never store your social media passwords • All OAuth tokens are encrypted at the application level • Data is encrypted in transit (TLS 1.2+) and at rest (AES-256) • Row-Level Security ensures your data is isolated • You can revoke access at any time

Question 9

How do I create and publish a post?

Accepted Answer

Click "Create Post" from the sidebar or press Ctrl+N. Write your content, add media (images/videos), select which platforms to publish to, and click "Publish Now" to post immediately or "Schedule" to publish later.

Question 10

Can I schedule posts for later?

Accepted Answer

Yes! When creating a post, choose "Schedule" instead of "Publish Now." Select your desired date and time, and Rawwij will automatically publish your post at that time. You can view and manage all scheduled posts in the Calendar view.

Question 11

Can I post to multiple platforms at once?

Accepted Answer

Yes, that's one of Rawwij's core features. When creating a post, simply select all the platforms you want to publish to. Rawwij will adapt your content to each platform's requirements (character limits, image sizes, etc.) and publish to all of them simultaneously.

Question 12

What is Batch Scheduling?

Accepted Answer

Batch Scheduling lets you create and schedule multiple posts at once. You can upload a CSV file with your posts or create them manually in bulk. This is perfect for planning a week or month of content in one session. Access it from the "Batch Schedule" option in the sidebar.

Question 13

What happens if a scheduled post fails?

Accepted Answer

If a scheduled post fails (due to network issues, expired tokens, etc.), Rawwij will automatically retry with exponential backoff. You'll receive a notification about the failure and can see the error details in your post history. You can manually retry failed posts from the Calendar or Reports page

Question 14

What analytics does Rawwij track?

Accepted Answer

Rawwij tracks comprehensive metrics across all connected platforms:  • Follower count and growth • Engagement rate (likes, comments, shares) • Post reach and impressions • Best performing content • Optimal posting times • Audience demographics and activity patterns  All data is pulled directly from

Question 15

Can I export reports?

Accepted Answer

Yes! Go to the Reports page to generate comprehensive reports with charts and data tables. You can export reports as PDF or CSV files for sharing with your team, clients, or stakeholders.

Question 16

How often is analytics data updated?

Accepted Answer

Analytics data is refreshed regularly throughout the day. Most metrics are updated within a few hours. For real-time metrics, visit each platform directly. Historical data is available for as long as you've been connected.

Question 17

How do I invite team members?

Accepted Answer

Go to the Team page and click "Invite Member." Enter their email address and assign a role (Admin, Editor, or Viewer). They'll receive an invitation email with a link to join your workspace. Invitations expire after 7 days.

Question 18

What are the different team roles?

Accepted Answer

• Owner — Full access to everything, including billing and account deletion • Admin — Manage team members, connected accounts, and settings • Editor — Create, edit, schedule, and publish content • Viewer — View-only access to dashboards, analytics, and reports  Roles can be changed at any time by th

Question 19

How many team members can I add?

Accepted Answer

The number of team members depends on your plan:  • Free: 1 user (just you) • Pro: Up to 3 team members • Business: Up to 10 team members • Enterprise: Unlimited team members  Check Settings → Subscription for your current limits.

Question 20

What plans does Rawwij offer?

Accepted Answer

Rawwij offers flexible plans:  • Free — Basic features, 1 social account, limited scheduling • Pro — Advanced features, multiple accounts, full analytics • Business — Team collaboration, priority support, advanced reporting • Enterprise — Custom limits, dedicated support, SLA  Visit our Pricing page

Question 21

Can I change my plan?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time from Settings → Subscription. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period.

Question 22

What currencies are supported?

Accepted Answer

Rawwij displays prices in multiple currencies relevant to the MENA region, including KWD (Kuwaiti Dinar), SAR (Saudi Riyal), AED (UAE Dirham), and USD. Prices are dynamically converted with intelligent rounding.

Question 23

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time from Settings → Subscription. Your account will remain active until the end of your current billing period. After cancellation, your account will be downgraded to the Free plan and your data will be retained.

Question 24

How does Rawwij protect my data?

Accepted Answer

We implement multiple layers of security:  • All data encrypted in transit (TLS 1.2+) and at rest (AES-256) • OAuth tokens encrypted at application level • Row-Level Security (RLS) at the database level • Passwords hashed with bcrypt • Two-Factor Authentication (2FA) support • Regular security audit

Question 25

Does Rawwij store my social media passwords?

Accepted Answer

No, never. We use OAuth 2.0 for all social media connections. This means authentication is handled entirely by each platform (Facebook, Instagram, etc.). We only receive and store encrypted access tokens that allow us to perform authorized actions on your behalf. You can revoke these tokens at any t

Question 26

How do I enable Two-Factor Authentication?

Accepted Answer

Go to Settings → Security and click "Enable 2FA." You'll see a QR code that you can scan with an authenticator app like Google Authenticator or Authy. After scanning, enter the 6-digit verification code to complete setup. From then on, you'll need your authenticator code when logging in.

Question 27

How do I delete my account?

Accepted Answer

You can request account deletion from Settings → Privacy. When you delete your account:  • All personal data is permanently removed within 30 days • Social media tokens are deleted immediately • Analytics data can be exported before deletion upon request • This action cannot be undone  If you just w

Frequently Asked Questions

General

Accounts & Connections

Posting & Scheduling

Analytics & Reports

Team & Collaboration

Billing & Plans

Security & Privacy

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